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Questions to Ask Before Hiring a Home Care Agency

Many options for home care are available today allowing seniors to maintain a level of independence while safely remaining in their own homes. It is an option while recovering from short-term disability, or when physical capabilities have diminished to the degree that the need for care has become apparent, or simply to ease the responsibilities of household maintenance or activities of daily living. It is also an option for respite for the family members caring for their loved one.

Besides quality of care, consistency of care, and the importance of partnering with the client’s family, here are some additional questions to ask (with Midwest Home Care’s response) to assist you with the process of evaluating other home care agencies.

How long has your company been in business?

Midwest Home Care opened for business in Monona, Wisconsin in April 1996. Our management and office staff is made up of individuals who all have caregiving experience so we all speak the same caregiving language which helps us quickly relate to what your family member may need.

Who owns and manages your company? What is the owner’s background/character?

Robert Weink is Founder and CEO of Midwest Home Care, a privately-owned, locally-grown company having no ties to a corporate franchise. We believe this to be a key competitive advantage to defining and delivering the highest quality care relationships. Large enough to have the resources to recruit and retain the best caregivers, small enough to be ‘nimble’ and provide care that is customized to the care recipient and his family, and humble enough to remain faithful to our caregiving style and moral compass.

Mr. Weink’s background began in the field of physical rehabilitation at one of the first nationally accredited rehabilitation facilities. Shortly after beginning his work in the field of physical therapy, Robert recognized his passion for encouraging and caring for older adults. In 1990, Robert was introduced to a Madison family whose elderly father was living at home with Parkinson’s disease, and whose family honored their father’s desire to continue living in his own home.

Not only did Robert have the privilege of caring for this gentleman, but he also asked for the responsibility of recruiting other caregivers to fill the 24-hour day making it possible for him to remain in his home as he wished. After three years of coordinating in-home care and working as a pseudo-family member, his family offered the suggestion that Robert should somehow do the same for other older adults and their families who would like to continue living at home. This was the impetus for Midwest Home Care. Still privately-owned and family-focused, we continue to grow and serve families and older adults in the Madison area meeting their wants and needs with a wide range of personal in-home care services. At this time, Midwest Home Care employs over 50 caregivers with a broad range of experiences and certifications.

Has your company ever been sued or issued a citation for conducting poor business?

Midwest Home Care has never been sued or issued a citation.

Are your workers bonded and insured?

Midwest Home Care’s employees and staff are bonded and insured.

Midwest Home Care begins its screening process during the very first phone call. This is where the majority of potential caregivers are disqualified. We only interview approximately one out of every 20 possible caregivers. Midwest Home Care typically only hires one out of approximately eight qualified caregiver applicants. Checks are made for both professional and personal references, criminal background, reverse social security number, driver license record, and certified nurse aide registry check.

Does your company have a Licensed Vocational Nurse or RN on staff?

Midwest Home Care has a registered nurse on staff whose responsibility is to oversee the quality of care provided by the company’s caregivers, and to assist with their training.

Does your company have a Licensed Social Worker on staff?

Midwest Home Care employs a licensed social worker as the Director of Care who works side by side with our client families to identify specific resources available in the community such as durable medical equipment, family support, and condition specific professional associations that can be utilized in conjunction with the care we provide.

How do you select your employees?

Midwest Home Care’s selection process for hiring caregivers consists of the following:

  1. All applications are reviewed and screened for minimum requirements
  2. Initial phone interview is conducted (based on having minimum requirements)
  3. Personal interview with HR and our Director of Care
  4. Personal interview with our Director of Business Development
  5. Personal interview with Founder and CEO Robert Weink (when available)
  6. Complete professional and personal references/criminal/driver’s background checks

Call Us! (608) 276-6000